Wipe Your Outstanding Member Fees Terms and Conditions
PROMOTER
1.1 . Viva Leisure Operations Pty Ltd ( ABN 20 609 536 665 ) of registered office address: DKSN 2.0 North
Building, Level 3/23 Challis Street, Dickson, ACT, 2062 (the “Promoter”) .
2. ACCEPTANCE OF TERMS
2.1. By participating in this promotion, you acknowledge that you have read, understood, and agree to be
bound by these terms and conditions in their entirety.
2.2. These terms and conditions may be varied, amended, or modified at any time at the sole discretion of
the Promoter. Any such variations shall take effect immediately upon publication or notification.
2.3. These Terms and Conditions will be made available via https://www.clublime.com.au/about/legal -stuff/
throughout the Promotion Period .
2.4. To the extent permitted by law, in the event of any inconsistency between these Terms and Conditions
and any promotional or advertising material, these Terms and Conditions will prevail.
2.5. The Club Lime Membership Terms and Conditions govern the Reactivated Membership. To the extent of
any inconsistency, these Terms and Conditions prevail only in relation to the Promotion and Outstanding
Member Fee Waiver.
3. DEFINITIONS
3.1. 30 Day Period means the period commencing on the date of Reactivation and ending at 11:59pm on
the date that is 30 days after the date of Reactivation.
3.2. Outstanding Member Fees means the total amount outstanding and owing by a member to the
Promoter in respect of their membership as at the commencement of the Promotion Period, including
unpaid membership fees, dishonour or failed payment fees, and administration fees.
3.3. Waiver means the waiver by the Promoter of an Eligible Member’s Outstanding Member Fees in
accordance with clause 5.
3.4. Eligible Member means a person who, as at the commencement of the Promotion Period, holds or held
a Club Lime membership that is in Arrears, and who receives an Invitation from the Promoter.
3.5. Invitation means the SMS and/or email (EDM) communication issued by the Promoter to an Eligible
Member during, or immediately prior to, the Promotion Period which contains the Reactivation Link.
3.6. Promotion means the “Wipe Your Debt” promotion conducted in accordance with these Terms and
Conditions.
3.7. Reactivation means completion of the membership reactivation process via the Reactivation Link,
including acceptance of the applicable Club Lime Membership Terms and Conditions and the
establishment of a valid and current payment authority.
3.8. Reactivation Link means the link provided to an Eligible Member in the Invitation for the purpose of
completing Reactivation.
3.9. Reactivated Membership means a Club Lime membership that has been reactivated by an Eligible
Member by way of Reactivation during the Promotion Period.
4. PROMOTION PERIOD
4.1. The Promotion Period commences o n Monday 24 th August at 12:00am (AEST) and ends on Tuesday
25th August 2026 at 11:59pm (AEST). Upon cessation of the Promotion Period
4.2. Reactivation s completed after the end of the Promotion Period will not be eligible for the Outstanding
Member Fee Waiver.
4.3. The Promoter accepts no liability for any loss or disappointment suffered by any person as a result of
the termination of the Promotion.
5. OFFER
5.1. The Promotion provides Eligible Members with the opportunity to have their Arrears waived in full if they
complete Reactivation during the Promotion Period.
5.2. The Debt Waiver applies only to Arrears accrued up to and including the date of Reactivation. All
membership fees and charges payable in respect of the Reactivated Membership from the date of
Reactivation onwards are payable by the member in the ordinary c ourse.
5.3. The Waiver will be applied to the Eligible Member’s account within fourteen (14) days of successful
Reactivation. Until the t Waiver is applied, fees may continue to appear on the member’s account.
5.4. The Waiver is personal to the Eligible Member, does not have any cash value, cannot result in a credit
balance on the member's account and does not entitle the Eligible Member to a refund of any amount
previously paid.
5.5. The cost of participating in the Promotion is limited to the fees and charges ordinarily payable by the
Eligible Member in respect of their Reactivated Membership. No additional fee is payable to participate
in the Promotion or receive the Waiver.
5.6. The Promoter reserves the right to vary, suspend or withdraw the Promotion at any time, subject to
applicable law.
5.7. The Promotion cannot be used in conjunction with any other promotional offer, discount or benefit in
respect of the Reactivated Membership, including any free membership period or discounted
membership offer.
6. VOIDING OF WAIVER AND REINSTATEMENT OF OUTSTANDING MEMBER FEES
6.1. If a Reactivated Membership is cancelled, or a scheduled payment in respect of a Reactivated
Membership is dishonoured and remains unpaid in breach of Club Lime Membership Terms and
Conditions within thirty (30) days of Reactivation, the Promoter reserves the right to reinstate the waived
outstanding Member Fees to the member’s account.
7. ELIGIBILITY AND DISQUALIFICATION
7.1. The Promotion is open to Eligible Members by invitation only. It is not open to the general public and
cannot be claimed by any person who has not received an Invitation from the Promoter.
7.2. An Eligible Member must complete Reactivation via the Reactivation Link within the Promotion Period.
Reactivations completed through any other channel are not eligible for the Debt Waiver unless expressly
approved by the Promoter.
7.3. An Eligible Member must provide valid, current payment details and a payment authority in favour of
the Promoter as part of Reactivation.
7.4. The following persons are not eligible to participate:
a) any person whose membership was terminated by the Promoter for breach of the Club Lime
Membership Terms and Conditions or for conduct reasons;
b) any person whose Arrears the Promoter reasonably believes arise from fraudulent conduct or a
fraudulent chargeback; and
c) any person who did not hold a membership in Arrears as at the commencement of the Promotion
Period.
7.5. Each Eligible Member is entitled to one (1) Debt Waiver only .
8. MEMBERSHIPS
8.1. The Reactivated Membership is subject to the Club Lime Membership Terms and Conditions accepted
by the Eligible Member as part of Reactivation. These Terms and Conditions apply only to the Promotion
and the Waiver and do not replace, amend or otherwise li mit the operation of the Club Lime
Membership Terms and Conditions in respect of the Reactivated Membership.
8.2. Nothing in these Terms and Conditions limits any right of the Promoter under the Club Lime Membership
Terms and Conditions to suspend, restrict or terminate a Reactivated Membership, including for breach
of the Membership Terms and Conditions, inappropriat e conduct or a failure to comply with applicable
club rules or policies.
9. PRIVACY
9.1. You acknowledge and agree that all personal information collected, used, and retained by the Promoter
in connection with th is promotion will be handled in accordance with Viva’s Privacy Policy and collection
notice , which is expressly incorporated into these Terms and Conditions by reference. The se Polic ies are
available at www.vivaleisure.com.au/legal .
10. MARKETING
10.1. By entering the Promotion, entrants acknowledge that the Promoter may collect and use their personal
information for the purposes of administering the Promotion in accordance with Viva's Privacy Policy.
10.2. Where an entrant has expressly consented to receiving marketing communications, the Promoter and
its related entities may use the entrant's personal information to send promotional and marketing
communications regarding products, services, offers and event s. Entrants may opt out of receiving
marketing communications at any time by using the unsubscribe facility included in such
communications or by contacting the Promoter.
11. REFUNDS
11.1 . There is no fee to participate. To the extent any fees are paid for optional services, they are non -
refundable except as required by law
12. DISPUTES
12.1 .Any disputes or complaints arising out of or in connection with the promotion must be submitted in
writing to [email protected] within twenty -eight (28) days of the dispute arising or becoming
known to the participant.
12.2. The Promoter reserves the right to determine the resolution of any dispute in its sole discretion, which
may include:
a) Requesting additional information;
b) Determining appropriate remedies or corrective measures;
c) Setting reasonable deadlines for resolution.
12.3. The Promoter will consider and determine any dispute or complaint relating to the Promotion acting
reasonably and in accordance with these Terms and Conditions.
12.4. Clause 12.3 is subject to any rights available under applicable law, and nothing in this clause limits any
rights a participant may have under the Australian Consumer Law.
13. GENERAL
13.1. Failure by the Promoter to enforce any provision of these Terms and Conditions shall not be deemed a
waiver of such provision or of the Promoter’s rights.
13.2. The Promoter reserves all rights and remedies available under law or equity. The exercise of any right or
remedy shall not preclude the exercise of any other right or remedy.
13.3. If any provision of these Terms and Conditions is held to be invalid, unenforceable, or illegal for any
reason, the remaining provisions shall continue in full force and effect.
13.4. These Terms and Conditions constitute the entire agreement between the parties concerning the
Promotion and supersede all prior agreements, understandings, and representations.
13.5. Neither party shall be liable for any delay or failure to perform its obligations under these Terms and
Conditions due to causes beyond its reasonable control, including but not limited to acts of God, natural
disasters, pandemics, labour disputes, cyberat tacks, or government actions.
13.6. These Terms and Conditions are governed by the laws of the Australian Capital Territory.